Yesterday, we visited Midwest Bus Sales, where general manager Robert and his team, including sales manager Lisette, sales coordinator Taffney, administrative assistant Debbie, and parts manager Terri, hosted our team for a look at how the business runs. Staff members shared how they come from a variety of collegiate backgrounds, and the group discussed the insurance coverage needed to protect every part of the business, including umbrella and property policies.

Our team members learned how bus pricing varies widely depending on the build and the needs of each customer, along with how sales territories work for new buses and the different customer segments the company serves. The conversation also covered the competition and how competing bus products compare. Robert introduced the "three Cs" the team uses to handle problems: complaint, cause, and correction.

The visit closed with a ride in a fully electric bus. Thank you to Robert and the Midwest Bus Sales team for hosting our team and sharing a look at their business.